Hambos Homemaker Centre showroom and team

Privacy Policy

Last updated on

Introduction

Hambo’s Homemaker Centre (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, showroom, or engage with our services.

We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By using our website or services, you consent to the collection and use of your information as outlined in this policy.

Business Information

Business Name: Hambo’s Homemaker Centre
ABN: 24 686 862 993
Address: Unit 2, 15 Freighter Avenue, Wilsonton QLD 4350
Phone: 0411 330 905
Email: admin@hamboshomemakercentre.com.au

Information We Collect

We may collect personal information from you in various ways, including when you visit our showroom, use our website, request a quote, make a purchase, or communicate with us. The types of information we may collect include:

Personal Identification Information

  • Name
  • Email address
  • Phone number
  • Postal address
  • Billing and delivery addresses

Project Information

  • Property details and measurements
  • Renovation requirements and preferences
  • Design selections and specifications
  • Photos of your property (with your consent)

Transaction Information

  • Purchase history
  • Payment details (processed securely through our payment providers)
  • Quotes and invoices
  • Order and delivery information

Communication Records

  • Email correspondence
  • Phone call notes
  • Enquiry details
  • Feedback and reviews

Website Usage Information

  • IP address
  • Browser type and version
  • Pages visited on our website
  • Time and date of visits
  • Referring website addresses

How We Collect Information

We collect personal information through:

  • Direct interactions — When you enquire about our products, request a quote, visit our showroom, make a purchase, or communicate with us by phone, email, or in person.
  • Our website — When you complete contact forms, request information, or browse our website.
  • Home consultations — When we visit your property to take measurements and discuss your renovation requirements.
  • Third parties — Occasionally from trade partners or referrals, with your knowledge or consent.

We will only collect personal information that is reasonably necessary for our business functions and activities.

How We Use Your Information

We use the personal information we collect for the following purposes:

Providing Our Services

  • Processing your enquiries and quote requests
  • Designing and supplying kitchen, bathroom, laundry, and wardrobe products
  • Managing orders and deliveries
  • Communicating about products or services

Business Operations

  • Maintaining records of transactions and communications
  • Processing payments and issuing invoices
  • Managing our customer relationships
  • Improving our products and services
  • Training our staff

Communication

  • Responding to your enquiries and requests
  • Providing updates on your orders or projects
  • Sending appointment reminders
  • Notifying you of relevant product information or recalls
  • With your consent, sending marketing communications about products, services, or promotions that may interest you
  • Complying with legal obligations
  • Protecting our rights and property
  • Preventing fraud or other illegal activities

Disclosure of Your Information

We may share your personal information with:

Service Providers and Trade Partners

With your consent, we may share relevant project information with trusted trade partners (such as plumbers, electricians, tilers, and installers) to facilitate the completion of your renovation. We only share information necessary for them to perform their services.

Suppliers and Manufacturers

We may share order details with our suppliers and manufacturers to process and fulfil your orders.

Payment Processors

Payment information is processed securely through third-party payment providers. We do not store complete credit card details on our systems.

Professional Advisors

We may share information with our accountants, lawyers, or other professional advisors as necessary for business operations.

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We take reasonable steps to protect your information, including:

  • Secure storage of physical documents in locked premises
  • Password protection and access controls for electronic records
  • Secure processing of payment information
  • Staff training on privacy and data handling
  • Regular review of our security practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of information transmitted to us online.

Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

  • Remember your preferences
  • Understand how you use our website
  • Improve our website functionality
  • Analyse website traffic and usage patterns

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our website.

We may use third-party analytics services (such as Google Analytics) to collect and analyse website usage data. This information is aggregated and does not personally identify you.

Your Rights and Choices

Under the Australian Privacy Principles, you have certain rights regarding your personal information:

Access

You have the right to request access to the personal information we hold about you. We will respond to your request within a reasonable timeframe.

Correction

If you believe any personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request correction. We will take reasonable steps to correct the information.

Opt-Out of Marketing

You can opt out of receiving marketing communications from us at any time by:

  • Clicking the “unsubscribe” link in our emails
  • Contacting us directly by phone or email
  • Visiting our showroom and speaking with our team

We will process your opt-out request promptly, though please allow a short period for our systems to update.

Complaints

If you believe we have breached the Australian Privacy Principles or handled your personal information inappropriately, you have the right to lodge a complaint. Please contact us first so we can attempt to resolve your concerns. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Retention of Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

For most customer records, we retain information for seven years after the last transaction to comply with Australian tax and business record-keeping requirements. After this period, we securely destroy or de-identify personal information that is no longer needed.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete the information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the “Last Updated” date at the top of the policy.

We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes indicates your acceptance of the updated policy.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Hambo’s Homemaker Centre
Unit 2, 15 Freighter Avenue
Wilsonton QLD 4350

Phone: 0411 330 905

Email: admin@hamboshomemakercentre.com.au

We will respond to your enquiry as soon as reasonably practicable.

Office of the Australian Information Commissioner

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner:

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Post: GPO Box 5218, Sydney NSW 2001

© 2026 Hambos Homemaker Centre. All rights reserved.